Avatar - Katara Mug
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Please allow 1-3 business days for your order to be processed and packaged and an additional 3-5 business days for standard shipping. Also please consider Weekends and Holidays could cause a delay in shipment.
For Pre-Order Products, we ship out all products as soon as we receive them, and we turn the product around immediately to send to you. The actual dates may vary based on the fulfillment from Funko's warehouse.
APPAREL, ACCESSORIES,& HOME GOODS REFUNDS POLICY
Due to the nature of this product, unfortunately we are unable to accept returns or exchanges.
COLLECTIBLES REFUNDS POLICY
We do not accept any returns or exchanges on any Collectible items. We do understand item(s) may be damaged through the shipment process, but we do our best to package our items with sufficient protection in order for your order to arrive in its best condition.
PRE-ORDER REFUNDS POLICY
Pre-Ordered items can be canceled for a full refund if requested within 24 hours of purchase. If you wish to cancel after this period you have two choices: You may cancel any individual pre-ordered item, or the entire order, in the form of a store credit gift card that never expires for 100% of the purchase, up until the time we ship your order. Alternatively, you can ask to have any pre-ordered item, refunded back to your original form of payment less a 25% cancellation fee since we place a confirmed order with our vendors within 24 hours of your purchase.
We do pride ourselves to make each customer 100% satisfied and we are always willing to work with our customers on base to base situations. If you are having any issues or concerns, please feel free to reach out to us. Thank you!